Shipping policy
Shipping Policy
The Sangam Silks ("we," "us," "our") Website: thesangamsilks.com Last Updated: July 29, 2026
This Shipping Policy outlines how we process, dispatch, and deliver your orders. This policy is drafted in compliance with Google Merchant Center's shipping information requirements for accurate representation of dispatch and delivery timelines.
1. Order Processing / Dispatch Time
- All orders are processed and dispatched within 1 to 4 business days from the date of order confirmation and successful payment.
- Business days exclude Sundays and national/public holidays.
- Orders placed for customised, made-to-order, or tailored products may require additional processing time; this will be communicated at the time of order.
- Orders placed after business cut-off hours, on weekends, or on public holidays will begin processing on the next business day.
2. Shipping / Transit Time
- Once dispatched, orders are delivered within 1 to 7 business days, depending on the destination pincode/country and courier serviceability.
- Total estimated delivery time (dispatch + transit): approximately 2 to 11 business days from order confirmation, depending on location.
- Remote or non-serviceable pincodes may experience additional delays; we will notify affected customers proactively.
Estimated Delivery by Region
| Region | Estimated Dispatch | Estimated Transit | Total Estimated Delivery |
|---|---|---|---|
| Domestic – Metro Cities (India) | 1–4 business days | 1–3 business days | 2–7 business days |
| Domestic – Non-Metro/Remote (India) | 1–4 business days | 3–7 business days | 4–11 business days |
| UAE | 1–4 business days | 3–7 business days | 4–11 business days |
| UK | 1–4 business days | 4–7 business days | 5–11 business days |
| USA & Canada | 1–4 business days | 5–7 business days | 6–11 business days |
Note: Timelines are estimates and not guarantees. Actual delivery may vary due to customs clearance (for international orders), courier network delays, weather, or circumstances beyond our control.
3. Shipping Charges
- FREE SHIPPING on all prepaid orders above ₹1,299 (domestic India orders).
- Orders below ₹1,299 will incur a flat shipping fee, calculated and displayed at checkout based on destination and order weight.
- International shipping charges (UAE, UK, USA, Canada, and other countries) are calculated at checkout based on destination, weight, and applicable customs handling, and are separate from the ₹1,299 domestic free-shipping threshold unless otherwise stated on the Site at checkout.
- Cash on Delivery (COD) orders, where available, may be subject to a nominal COD handling fee, displayed at checkout.
4. Order Tracking
- Once your order is dispatched, you will receive a shipping confirmation email/SMS/WhatsApp message containing your tracking number and courier partner details.
- You can track your order status at any time via the tracking link provided or by contacting our support team with your Order ID.
5. Courier Partners
We ship via reputed courier and logistics partners including [Delhivery / Shiprocket / DTDC / Bluedart / other partner names], selected based on serviceability to your pincode/country.
6. Customs, Duties & Taxes (International Orders)
- For shipments to the UAE, UK, USA, Canada, and other international destinations, the recipient is responsible for any applicable customs duties, import taxes, or VAT levied by the destination country.
- These charges are not included in the product price or shipping fee collected at checkout and are collected by the courier/customs authority at the time of delivery.
- The Sangam Silks is not responsible for delays caused by customs clearance procedures.
7. Address Accuracy
- Customers are responsible for providing a complete and accurate shipping address, including PIN/ZIP code and a reachable phone number.
- The Sangam Silks is not liable for delayed or failed delivery resulting from incorrect or incomplete address information provided by the customer. Re-shipment costs due to address errors may be charged to the customer.
8. Failed Delivery Attempts
- Courier partners typically make [2–3] delivery attempts. If delivery fails after all attempts (e.g., customer unavailable, incorrect address), the order will be returned to our facility.
- In such cases, we will contact the customer to arrange re-shipment (additional shipping charges may apply) or process a refund minus original shipping costs, at our discretion.
9. Order Changes After Dispatch
Once an order has been dispatched, the shipping address or delivery instructions cannot be modified. Please ensure all details are accurate at the time of placing your order.
10. Delays Beyond Our Control
The Sangam Silks shall not be held liable for shipping delays caused by force majeure events including but not limited to natural disasters, strikes, political unrest, courier network disruptions, customs delays, or public holidays.
11. Contact Us
For shipping-related queries: The Sangam Silks Email: thesangamsilks@gmail.com WhatsApp/Phone: +91 6392057468 Address: D 43/29-A, Bazaar Sadanand, Varanasi - 221001, Uttar Pradesh, India
This Shipping Policy should be read together with our [Terms of Service] and [Return & Refund Policy]. Dispatch and delivery timelines stated here are also reflected in our Google Merchant Center product feed and Shopify shipping settings to ensure consistency across all customer-facing platforms.