Refund policy

Return & Refund Policy

The Sangam Silks ("we," "us," "our") Website: thesangamsilks.com Last Updated: July 29, 2026

At The Sangam Silks, every saree and suit is sourced directly from karkhana weaving families in Varanasi. Because our products involve natural fibres, hand-finishing, and traditional dyeing processes, we ask customers to review this policy carefully before placing an order.

1. Return Eligibility Window

We offer a 4 (four) day return/exchange window, calculated from the date of delivery as recorded by our courier partner.

  • Return requests must be initiated within 4 days of delivery.
  • No return, exchange, or refund request will be accepted after the 4-day window has lapsed, regardless of reason, unless the item is covered under our Damaged/Defective Product clause (Section 5).
  • The date and time of delivery scan by the courier partner shall be treated as conclusive proof for calculating the return window.

2. Conditions for a Valid Return

To be eligible for a return, the product must:

  • Be unused, unworn, unwashed, and unaltered
  • Have all original tags, labels, and brand packaging intact
  • Be free of stains, perfume, odour, makeup marks, or any sign of use
  • Include original invoice/order confirmation
  • Not fall under our Non-Returnable category (Section 3)

Products that do not meet the above conditions upon quality inspection will be sent back to the customer at their own cost, and no refund will be processed.

3. Non-Returnable / Non-Exchangeable Items

The following categories are final sale and cannot be returned or exchanged under any circumstances:

  • Customised, tailored, or made-to-measure suits/blouses
  • Products purchased during clearance, liquidation, or marked "Final Sale"
  • Sarees/suits with pre-cut fabric or altered length
  • Items damaged due to customer mishandling after delivery
  • Gift cards or digital vouchers

4. Return Process

  1. Email us at thesangamsilks@gmail.com or contact us via WhatsApp at +91 6392057468 within 4 days of delivery, quoting your Order ID.
  2. Share clear photographs/videos of the product, including tags and packaging.
  3. Our team will review the request within 24–48 business hours and issue a return authorisation if approved.
  4. Once approved, the product must be handed over to our reverse pickup courier within 2 days of authorisation, or shipped to our facility at the customer's own cost if pickup is unavailable in the serviceable pincode.
  5. Products sent back without prior return authorisation will not be accepted.

5. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product:

  • You must report this within 48 hours of delivery with an unboxing video (unedited, continuous) and photographs of the issue.
  • Claims without an unboxing video may not be honoured, as this is our primary method of verifying courier/warehouse-related damage.
  • Upon verification, we will offer a free replacement, exchange, or full refund at our discretion.

6. Refunds

  • Refunds are processed only after the returned product passes our quality inspection at our Varanasi facility.
  • Approved refunds will be issued to the original payment method within 7–10 business days of the item passing inspection.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI; customers must share valid bank/UPI details.
  • Shipping charges (if any were paid) are non-refundable, except in cases of damaged/defective/wrong item delivery.
  • Any promotional discounts, coupon codes, or bundled offer value will be deducted proportionately from the refund amount if part of a multi-item order is returned.

7. Exchange Policy

  • Exchanges (for size, colour, or product variant) are permitted only within the 4-day window and subject to stock availability.
  • If the desired exchange item is unavailable, a refund or store credit will be offered instead.
  • Only one exchange is permitted per order.

8. Cancellations

  • Orders can be cancelled free of charge before dispatch.
  • Once an order has been dispatched (within our 1–4 day dispatch window), it cannot be cancelled; the customer may initiate a return upon delivery as per this policy.
  • Customised/made-to-order items cannot be cancelled once production has commenced.

9. International Orders (UAE, UK, USA, Canada & Others)

  • International returns are subject to the same 4-day window from delivery, but customers are responsible for return shipping costs and any customs/duties incurred.
  • We recommend international customers review size charts and product descriptions carefully, as extended transit times reduce the effective window to raise concerns.
  • Refunds for international orders will be processed in INR at the original exchange rate applied at the time of purchase; currency conversion differences are not compensated.

10. Contact Us

For any return, refund, or exchange queries: The Sangam Silks Email: thesangamsilks@gmail.com WhatsApp/Phone: +91 6392057468 Address: D 43/29-A, Bazaar Sadanand, Varanasi - 221001, Uttar Pradesh GSTIN: 09IPFPM6174H1ZC

This policy is governed by the laws of India, and is subject to our [Terms of Service] and [Shipping Policy]. The Sangam Silks reserves the right to amend this policy at any time without prior notice; the version published on thesangamsilks.com at the time of your order shall apply.